Shipping (patience is a virtue):

 

We ship all USA orders via USPS because it's cheap and pretty quick – we don't want you shelling out extra cash for shipping.

 

We ship all International orders via Asendia ePacket because this is the most economic option available. It took Columbus 70 days to sail across the Atlantic ocean, so an average delivery time of 7-10 days ain't that bad, but it can take up to 21 days depending on your country.

 

If you're squirming in your seat, waiting for your goodies, dive deeper into the cold over at the Inner Circle. The password is in your order ship confirmation email, and included w/ your order. 

 


Returns Policy:

We want you to be happy, so let us know if you've got a problem & we'll make it right. As a new business that is still learning, we would rather text/email with you instead of asking you to navigate some nonsense fine-print policy.
 

Because email doesn't convey emotion easily, start off by letting us know how you're feeling about your question / issue:

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(Be sure to include a copy of your order details if you are requesting a refund or were shipped the wrong item.)

 

text: 831 200 3177

support@primalcold.com



Refunds can take up to four weeks after giving your package to the return shipper.

 

This 4 weeks includes:

 

-Transit time for us to receive your return from the shipper (5 to 10 business days)

 

-Time to process your return once it's received (3 to 5 business days)

 

-The time the bank takes to process the refund request (5 to 10 business days)